Refund policy
Return & Refund Policy
At D’Nari, the health, safety, and satisfaction of our customers are extremely important to us. Due to the hygienic and sanitary nature of human hair products, all sales are final.
All Sales Are Final
For sanitary and hygienic reasons, D’Nari does not accept returns, exchanges, or refunds on hair extensions, except where required by applicable law.
Please carefully review your order, including the hair texture, length, quantity, and shipping information, before completing your purchase.
Hair that has been opened, removed from its original packaging, untied, unbundled, brushed, combed, washed, colored, cut, installed, altered, or otherwise handled cannot be returned or exchanged.
Damaged, Defective, or Incorrect Orders
We want every D’Nari order to arrive exactly as expected.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us at dnarihair@gmail.com within 48 hours of delivery.
Please include:
- Your full name
- Order number
- A description of the issue
- Clear photos and/or video showing the condition of the product and packaging
The hair must remain unused, unwashed, uncut, uncolored, unaltered, and in its original packaging with all bands, tags, and packaging intact while your claim is being reviewed.
Once the claim has been reviewed and approved, D’Nari will determine the appropriate resolution, which may include a replacement or refund.
Order Changes & Cancellations
Orders begin processing shortly after they are placed.
If you need to request a change or cancellation, please contact dnarihair@gmail.com as soon as possible.
We cannot guarantee that an order can be changed or canceled once processing has begun. Orders that have already been fulfilled or shipped cannot be canceled.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
D’Nari is not responsible for delivery issues caused by incorrect or incomplete addresses submitted by the customer.
If you notice an error in your shipping information, please contact us as soon as possible before your order ships.
Lost or Stolen Packages
Once an order has been marked as delivered by the shipping carrier, D’Nari is not responsible for packages that are lost or stolen after delivery.
If your tracking information shows that your package was delivered but you have not received it, please contact the shipping carrier and dnarihair@gmail.com so we can assist with reviewing the shipment information.
Chargebacks
If you experience an issue with your order, please contact D’Nari first so we have an opportunity to resolve your concern.
Fraudulent chargebacks or disputes for orders that were successfully fulfilled and delivered may be disputed using order, payment, shipping, tracking, and delivery documentation.
Questions
If you have any questions regarding your order or this policy, please contact:
D’Nari
Email: dnarihair@gmail.com
By completing a purchase with D’Nari, you acknowledge that you have reviewed and agreed to this Return & Refund Policy.
All sales are final except where otherwise required by applicable law.